OUR RETURN POLICY
Please ensure that you thoroughly inspect your hair prior to using and installing your gorgeous tresses.
We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair available. All products we offer on this website are custom made to your preference therefore, there are NO RETURNS, EXCHANGES ONLY. NO EXCEPTIONS. All exchanges must be approved by emailing or calling. For exchanges, the items must be mailed in its original condition with an invoice and a Fantasy Authorization Code (FAC) obtained by calling our 18552804247 number.
Any item that has been altered chemically or physically no longer qualifies for an exchange. These alterations may include and are not restricted to coloring, perming, bleaching, cutting, blow drying, washing, brushing, and combing. The item or items being exchanged must be unopened, unaltered, unworn, undamaged and all tags and packaging must be intact.
Items meeting the above conditions may be exchanged within 7 days of the original receipt.
ALL WIGS, CUSTOM DYED ITEMS AND CUSTOM CLOSURES ARE FINAL SALE.